Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

To request a return, please contact our customer support team and provide your order number and the reason for the return.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible and provide your order number along with photos or videos showing the issue.

If the issue is confirmed, we will arrange a replacement or provide a full refund at no additional cost to you.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs.

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by us, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the product was damaged, defective, or incorrectly supplied.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will make every effort to accommodate your request. However, once an order has been processed or shipped, we may not be able to cancel it. In this case, you may request a return after receiving your order in accordance with this policy.

Non-Returnable Items

Certain items may not be eligible for return, including:

* Items that have been used, damaged, or altered after delivery
* Items returned without their original packaging or included accessories
* Personalized or custom-made products
* Gift cards
* Items marked as final sale, where permitted by applicable law

These exclusions do not affect any rights you may have under applicable consumer protection laws.

Exchanges

If you received a damaged, defective, or incorrect product, please contact us and we will assist you with a replacement where appropriate.

For other exchanges, we may ask you to return the original item and place a new order.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

WhatsApp: +86 134 2907 4134
Email: ras.bagirov111@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.